After Service Parts Specialist

Job information

Job Title/Dept.:  AS Service Parts, Quality Assurance
Functional Title:  AS Parts Specialist
Org Unit:        Warranty
Reports to:        Manager
Division:            Quality
Cost Center:      K7300

General Summary

Have a broad understanding of automotive industry standards with a high initiative to strive for continual improvements and excellence in all facets of the business.

Essential Duties and Responsibilities

• Monitor KUS Daily Backorder Lists, sort, distribute relative aged BO data, and take action to improve Customer Satisfaction.
• Review Rental Claims for Customer dissatisfaction key data in effort to continually improve buyback ratios.
• Support MAL local escalation AS Parts initiatives to improve Customer Satisfaction.
• Communication with all MOBIS Parts Teams (MHQ, MPA, MPCA, MAL).
• Communication with KUS / KNA (AS Parts Status, Campaigns, continual AS Parts Supplier improvement initiatives).

The above typical duties are characteristic of this job and demonstrate a level of difficulty and are not intended to list or limit the duties that may be required or assigned to a team member in this classification.
 

Qualifications & Job Requirements

• Self-motivated, responsibility, planning, and organization skills a must
• Two (2) to five (5) years of experience in a progressive automotive manufacturing environment, preferably in a Logistics/Supply Chain role.
• Ability to exercise independent judgment and discretion in both company decisions and carrying out essential job duties that affect efficient business operations and its objectives, policies, practices, and conditions.
• Flexible schedule to work overtime as required including weekends and holidays
• Ability to travel domestic and international
   

Specialized Skills and Knowledge Required

• Experience using Microsoft Office including Excel, PowerPoint, and Word.
• Possess a broad understanding and application of Automotive OEM standards.
• Experience with SAP system preferred.
• Experience with GQMS system preferred.
• Experienced problem-solving skills: 5-Why, 3-Panel, and/or AMP based.
• Excellent written and verbal communication/presentation skills