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Operations Coordinator, Service & After Sales

Company:  Kia Canada Inc.
Location: 

Mississauga, ON, CA, L5R 4J5

General Summary

The Operations Coordinator, Service and After Sales (SAS) is responsible key duties that support day-to-day operations in the department. This includes across department responsibilities related to key document processing, department reports, actions plans and dealer communications as a number of the primary duties for this role.

This is a 15 month full-time contract position.

Essential Duties and Responsibilities

  • Dealer billings and vendor payments for multiple business deliverables that includes:
    • Manual data entry, responses to dealer/vendor inquiries and record-keeping
    • Troubleshooting and resolution of claims submitted by dealers
    • Improvement and/or automation of administrative processes as required
  • Accounting/Finance responsibilities that includes:
    • Preparation of purchase requisitions and orders
    • Reconciliation and processing of vendor invoices
    • Processing, tracking and maintaining accurate log of vendor credits or rebates
  • Weekly and monthly coordination for executive and departmental reports that includes:
    • Gathering of information and materials from business owners/sources to distribute
    • Preparation of professional presentations in Excel and PowerPoint
    • Timely distribution of reports to KCA Executives and Department Management
  • Completion of key monthly and quarterly reports in support of field staff (DPSMs) and internal (SAS) team members, including comprehensive Dealer Performance KPI Report
  • Manage Dealer Support Hub to ensure that dealer requests are accurately logged and distributed to provide accurate responses in a timely manner
  • Administrative support for Director and Senior Department Managers (SAS), including:
    • Travel and event arrangement
    • Scheduling select meetings
    • Drafting internal and external communications
    • Troubleshooting and/or escalating administrative concerns
    • Ordering supplies and support for other special requests
  • Support planning and execution for internal and external department events/meetings

Skills/Knowledge/Experience/Education Requirement

  • Post-Secondary degree/diploma in Business Administration or like discipline required
  • 2-3 years' experience in Coordinator/Administrative role preferred
  • Intermediate proficiency with Excel, PowerPoint, Word, and Outlook
  • Strong knowledge of office procedures and practices
  • Organization and time management skills
  • Self-starter to deliver on business requirements

Why Kia?

  • We operate as a lean and agile team, recognizing the value of each individual's contributions.
  • Experience the excitement of a fast-paced and growing organization.
  • Gain exposure and a deeper understanding of your function and the business.
  • Benefit from employee development and educational offerings.
  • Join a workplace that fosters a sense of belonging and family.
  • Be a part of the team behind AJAC's Best Car of the Year award.

 

Perks and Benefits

  • Subsidized on-site company catered lunches and a hot beverage program.
  • Employer-paid company health benefits, spending allowance, and RRSP matching program.
  • Flexible work schedules and summer hours.
  • Vehicle programs.
  • Employee development programs and tuition reimbursement.
  • SMART Casual Dress code.
  • Employee lease and car purchase discounts; Friends of Kia discounts.
  • On-site gym, ping-pong, basketball, and badminton court.
  • Other company-provided perks.

 

Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will collaborate with you to meet your needs. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No agencies or phone calls please.

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