Operations Specialist
Mississauga, ON, CA, L5R 4J5
General Summary
The Operations Specialist, Technical Support, is responsible for supporting the day-to-day operational activities of the Technical Support team. This role oversees the management and maintenance of technical service publications operational systems, and key support resources to ensure effective service operations across the dealer network. The role also encompasses various business needs such as program analysis and tracking, system management, document repository, tracking, and the management of special tools (SST) and equipment through the Kia Tools, Equipment & Supplies (KTES) program. This role is also responsible for maintaining important systems to support dealers such as KDS and KGSIS, and for administrative tasks related to budgeting and planning.
This position reports directly to the Senior Manager, Technical Support. The Operations Specialist will collaborate with other functions within Service Operations, including Warranty Management and Technical Support.
Essential Duties and Responsibilities
- Create and post service bulletins, tech tips, Recalls and other technical documentation from multiple sources such as KHQ and KNA
- Oversee timely French translation of all materials
- Ensure that repair/replacement procedures in bulletins and technical publications are correct and applicable to the Canadian market
- Assist with implementation of new processes & procedures including the documents depository
- Support key actions and initiatives like FRFT with required materials and other tools
- Track and report on improved parts designated for Recalls, Service Campaigns or Technical Service Bulletins (TSBs)
- Verify repair/replacement procedures as described in bulletins and follow up on related parts availability with After Sales/MPCA
- Assist in the analysis of data and product specifications, as support to formulate dealer programs and standards
- Assist with KGSIS administration
- Global Diagnostic System (KDS) support, including loaners
- Support special tools program (SST) as required, including orders and inventory control
- Other special assignments and tasks as identified
Skills/Knowledge/Experience/Education Requirement
- Strong knowledge of the automotive industry and service operations
- Experience in operations and administration actions
- Project management experience
- Ability to analyze and improve operational processes
- Strong problem-solving and time management skills
- Excellent communication skills, both written and verbal
- Being bilingual is a plus
- Automotive Service Technician License (Journey Person Level) with minimum 3-5 years’ experience.
Why Kia?
- We operate as a lean and agile team, recognizing the value of each individual's contributions.
- Experience the excitement of a fast-paced and growing organization.
- Gain exposure and a deeper understanding of your function and the business.
- Benefit from employee development and educational offerings.
- Join a workplace that fosters a sense of belonging and family.
- Be a part of the team behind AJAC's Best Car of the Year award.
Perks and Benefits
- Subsidized on-site company catered lunches and a hot beverage program.
- Employer-paid company health benefits, spending allowance, and RRSP matching program.
- Flexible work schedules and summer hours.
- Vehicle programs.
- Employee development programs and tuition reimbursement.
- SMART Casual Dress code.
- Employee lease and car purchase discounts; Friends of Kia discounts.
- On-site gym, ping-pong, basketball, and badminton court.
- Other company-provided perks.
Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will collaborate with you to meet your needs. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No agencies or phone calls please.