Warranty Advisor
Mississauga, ON, CA, L5R 4J5
General Summary
The Warranty Advisor in Warranty Management (Service and After Sales) is responsible for the review and processing of dealer Warranty Claims, responding to dealer inquiries, escalations and appeals related to these claims. The Warranty Advisor also provides support to dealers on Warranty Administration needs, in line with Kia Canada’s (KCA) Warranty Policies & Procedures.
Position reports to the Manager, Warranty Management. Position works with other key functions including the Kia Technical Assistance Centre (KTAC), Field Services and Regional Field Teams.
Essential Duties and Responsibilities
- Review and process dealer warranty claims according to KCA’s policies & procedures and within the expected timelines
- Review and approve Prior Work Authorization (PWA) requests from dealers as part of pre-work for future warranty claims.
- Communicate with dealers as needed, to ensure claims processed in a timely manner.
- Minister virtual 1:1 or small-group training sessions for dealers’ warranty admin staff.
- Identify out-of-policy warranty conditions and address them with dealers as needed.
- Support management in the implementation of controls to limit non-compliant warranty claims.
- Inspect and review documents supporting Warranty Claims and Warranty Parts Returns.
- Collaborate with Kia Technical Assistance Centre (KTAC) as needed e.g., Repair validations, etc.
- Interface with other KCA departments such as Quality Assurance, Government Affairs, Field Services, After Sales (Parts supply) and Field Teams.
- Assist in development and generation of reports as required by Service and After Sales (SAS) management.
- Assist with the creation and implementation of new processes and procedures as needed.
- Other special assignments and tasks as identified by SAS management.
Skills/Knowledge/Experience/Education Requirement
- Strong technical background in automotive industry is highly preferred.
- Ability to read and understand technical manuals and procedures.
- Ability to work with KCA information systems, to support warranty claim processing.
- Minimum 2-years’ experience in data entry/processing, clerical support and/or dealer service operations.
- Basic accounting skills.
- MS Office Suite; Strong competency in Excel.
- Successful completion of Post Secondary education in related discipline.
- Bilingual in French and English (written/oral) is required.
Why Kia?
- We operate as a lean and agile team, recognizing the value of each individual's contributions.
- Experience the excitement of a fast-paced and growing organization.
- Gain exposure and a deeper understanding of your function and the business.
- Benefit from employee development and educational offerings.
- Join a workplace that fosters a sense of belonging and family.
- Be a part of the team behind AJAC's Best Car of the Year award.
Perks and Benefits
- Subsidized on-site company catered lunches and a hot beverage program.
- Employer-paid company health benefits, spending allowance, and RRSP matching program.
- Flexible work schedules and summer hours.
- Vehicle programs.
- Employee development programs and tuition reimbursement.
- SMART Casual Dress code.
- Employee lease and car purchase discounts; Friends of Kia discounts.
- On-site gym, ping-pong, basketball, and badminton court.
- Other company-provided perks.
Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will collaborate with you to meet your needs. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No agencies or phone calls please.