Business Systems Manager - Data & Automation

General Summary

The Business Systems Manager is responsible for the daily operations of Kia North America business-to-business (B2B) enterprise systems including employee, dealer and consumer-facing systems. Solves business problems by analyzing requirements; designing computer programs; recommending system controls and protocols.

The Business Systems Manager works closely with various business units and IT service providers to devise optimal solutions for various short-term and long-term enhancements, bug fixes, implement changes, and functional requirements to technical specifications. This position will also provide valuable insights for optimizing user experiences, leveraging best enterprise system practices, creating program governance, and guiding stakeholders through program innovation strategy, risk analysis, and systems integration. 

This position provides operational and functional administration of the enterprise systems to leverage efficiencies between systems and processes to support the evolving business needs of Kia North America regional initiatives. This role will be responsible for the development and delivery of business requirements, solution scope, testing, training, project management, business support, key performance indicators and data analysis for continuous process improvements.

Essential Duties and Responsibilities

Priority One – 30%

• Supports B2B enterprise systems and projects in support of company’s short-term and long-term business strategy.
• Works with key business and IT stakeholders in implementing systems solutions and integrating best practices into technology platforms.
• Ensures overall health of the enterprise system to best support business priorities, internal and external stakeholders, and provides Level 2 systems support.

Priority Two – 30%

• Supports key business and IT stakeholder priorities with in-depth understanding of Automotive business processes.
• Collaborates with business and IT partners at regional and global headquarters to ensure projects and enhancements are implemented in a way that maximizes the business value.
• Performs business requirements analysis within the context of internal and external facing systems and content management systems.
• Assists in the development of best practices to improve business processes, system solutions, business intelligence, workflow, and process flow diagrams.

Priority Three – 25%

• Defines project requirements and supports business users throughout the project life cycle including scope definition, design review and User Acceptance Testing.
• Monitors project progress, resolve project issues, publish progress reports and recommend actions to remediate risks.

Priority Four – 15%

• Oversee the life cycle of changes to business systems and maintain detailed documentation. Performs ad hoc data analysis and create reports for business users.

This list of essential responsibilities and duties is not exhaustive and may be supplemented and changed as necessary by management.

Qualifications/Education

• Bachelor’s degree or equivalent experience required.
• Advanced degree and/or certification(s) in Business Analysis, Project Management, Information Technology or Digital Transformation preferred.
• Microsoft certifications in Power Platform or Power BI or Azure AI or similar.

Job Requirement

• 6+ years of experience in data management and business process automation, including responsibility for the following:
  • Leading enterprise automation strategy by identifying high-value opportunities to streamline processes using Microsoft Copilot Studio, Power Apps, Power Automate, and Power BI.
  • Architecting, designing, and deploying end-to-end automation solutions within the Microsoft Power Platform, including custom applications, workflows, and AI-driven copilots.
  • Building and maintaining conversational agents in Microsoft Copilot Studio, with integration to enterprise data sources and core business processes.
  • Monitoring and optimizing enterprise data storage, retention, and usage strategies across connected systems.
  • Implementing data cleansing, transformation, and enrichment processes to support automation and analytics initiatives.

Other Requirements

• Physical Requirements: Frequent sitting, vision, hearing, and talking.
• 5% of domestic and/or international travel.
• Job demands may include reading (documents), detailed work, confidentiality, problem solving, language, reasoning skills, oral communication, written communication, customer contact, ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees, multiple concurrent tasks, and ability to work with frequent interruptions.
• Must be able to maintain focus and attention to detail in a fast-paced environment.
• Ability to analyze information and make sound decisions under time constraints.
• Problem-solving skills and the ability to work independently.
• Must be able to respond to challenges with poise and agility.
• Ability to handle competing priorities effectively and with composure.
• Other duties as assigned.

Specialized Skills and Knowledge Required

• High-level organizational, planning, analytical, and technical skills.
• Excellent customer service ability and strong verbal and written communication skills
• Ability to assess systems support operations and lead process improvement.
• Ability to manage external vendors in the development and delivery of related products, programs, and services.
• Strong knowledge of AI and cloud services.
• Proactive, self-motivated, and able to lead team to multiple concurrent solutions.