Roadside Claims Analyst
Irvine, CA, US, 92606
At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status
Exempt
General Summary
Responsible for the daily support functions of the roadside assistance program, including processing warranty claims for vendor payment and associated warranty claim recovery from our 3 factories (Kia HQ, KaGA, and KMX) using KUS's automated claims system.
Essential Duties and Responsibilities
1st Priority - 35%
Oversee Roadside Assistance operations, ensuring compliance with company policies, providing guidance to roadside vendor personnel, evaluating and processing claims efficiently, and maximizing tow claim recovery.
2nd Priority - 35%
Perform evaluation on all eligible goodwill & repurchase claims, meticulously reviewing case documentation and warranty history to ensure accurate part causality and vendor billing to maximize factory recovery.
3rd Priority - 20%
Oversee customer reimbursement requests for recall and warranty extension campaigns, ensuring timely processing, accurate system updates, and proper recovery coding, while also training support staff.
4th Priority - 10%
Assist Kia customers requiring warranty service in outlying
areas where no Kia dealer is located in close proximity.
Qualifications/Education
Education:
- High school diploma required
- Some college or ASC certification preferred
Overall Related Experience:
- 1- 3 years retail or wholesale warranty experience
- 1 year consumer affairs or relevant experience
Job Requirement
Directly Related Experience:
- Automotive technical training and experience with good working knowledge of automotive components, systems and operations
- Warranty claims administration experience
Specialized Skills and Knowledge Required
- Retailer warranty system (ADP, Reynolds & Reynolds, UCS) experience preferred. AS400 experience also preferred.
- Excellent analytical & communication skills
- Well-organized, with the ability to complete projects with little supervision
- Data entry skills, with typing 40+ wpm
Competencies
- Care for People
- Chase Excellence Every Day
- Dare to Push Boundaries
- Empower People to Act
- Move Further Together
Pay Range
$61,815.00 ~ $82,796.00
Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.
Equal Employment Opportunities
KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles