Warranty Reimbursement Analyst
Irvine, CA, US, 92606
At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status
Exempt
General Summary
This position is responsible for the accurate review and processing of labor and markup increases, to ensure compliance with KUS Service Policy & Procedures. This position directly provides dealer support and direction to dealers with warranty repairs that impact Kia customers in addition to alerting management of any issues with KUS Service policy that can negatively impact dealers or customers.
Essential Duties and Responsibilities
Priority 1 - 40%
Analyze and provide financial impact of labor rate and part markup increase requests to management.
Priority 2 - 40%
Review, validate and process warranty labor rate and parts mark-up reviews or other dealer requests as directed by management.
Priority 3 - 15%
- Engage Legal team when required based on questions surrounding state statutes and compliance of dealer submissions.
- Provide regular updates to management of any relevant changes to state legislation that may impact Franchisor labor and part compensation.
Priority 4 - 5%
Special project support as needed or required to achieve department objectives or goals (i.e., sublet limit claim increases, campaign application, dealer training, field training, dealer warranty help desk support etc.)
Personally Performed Duties
• Review, validate and process warranty labor rate and parts mark-up reviews or other dealer requests as directed by management
• Provide Financial impact of labor and parts rate mark up requests.
• Utilize web based CRM to provide Warranty Support for dealer, port, fleet and field staff
• Provide assistance with miscellaneous systems support tasks as needed or as directed by warranty management
Qualifications/Education
Education
Bachelor's Degree in a technical field or equivalent experience.
Job Requirement
Overall Related Experience
- A basic knowledge of automotive systems, repair order generation, component operation and repair is highly desired.
- Dealership fixed operations knowledge of warranty processing and guidelines.
Directly Related Experience
- Minimum of 1-3 years National Warranty Department experience with distributor or manufacturer.
- General knowledge of automotive components, systems and operations.
- Dealer Service experience helpful.
- Hotline/Call Center/Web based support experience helpful.
Specialized Skills and Knowledge Required
- Experience using CRM programs.
- Proficient knowledge of MS Office products including Excel, Word, PowerPoint and SharePoint.
- Experience using publication software (Adobe products) preferred.
- A high level of organizational, planning and analytical skills.
- Excellent verbal and strong written communication skills are required.
- Critical thinking and problem-solving acumen.
Problem Solving/Decision Making
- Independent judgment utilized for warranty claim processing support in accordance with established policy & procedures
- Identification and resolution of problems utilized in the production of warranty publications, processes, and systems in accordance with established policy & procedure
Competencies
- Care for People
- Chase Excellence Every Day
- Dare to Push Boundaries
- Empower People to Act
- Move Further Together
Pay Range
$57,980.32 - $75,411.31
Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.
Equal Employment Opportunities
KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Employment Type
Full Time
Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles