Regional Fixed Operations Analyst
Plano, TX, US, 75024
At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status
Exempt
General Summary
The purpose of this position is to support regional parts and service operations regarding the attainment of corporate objectives in service, parts, and customer loyalty. The Regional Fixed Operations Analyst will help to enhance KUS's parts sales and retailer customers’ buying experience through implementation and use of KUS’s fixed operations marketing and customer loyalty programs within the retail network. The Regional Fixed Operations Analyst will also assume the role of DPSM and/or RPSM in their absence. This position will also support regional efforts to assure Kia America's service and parts policies, warranty procedures, and dealership fixed operations philosophies are understood and implemented within the regional dealer network.
Essential Duties and Responsibilities
1st Priority - 30%
Create, manage, implement, and execute any reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use. Special emphasis on CSI, retention, warranty and parts sales reports
2nd Priority - 30%
Manages and directs all CSI, retention, parts, warranty, training, and consumer affairs activities in absence of RPSM or DPSM
3rd Priority - 20%
Manage regional dealer training enrollments and assist Kia University to implement training schedules in accordance to regional needs and objectives
4th Priority - 10%
Support the Region’s overall objectives and assignments as required by the Regional Parts and Service Manager
5th Priority - 10%
Create, develop and track the region’s Kia Dealer Business Plans. Provide 1:1 assistance with DPSMs on developing dealer action plans
Qualifications/Education
- Bachelor’s degree or equivalent experience required
Job Requirement
Overall Related Experience:
- 0-3 years’ work or internship experience preferred
Directly Related Experience:
- Wholesale and retail (at dealership level) experience a plus
Position Requirements:
- Occasional travel may be required domestically and/or internationally
- May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
- Perform other duties as assigned
- Ability to relocate to a new location if requested by company
Specialized Skills and Knowledge Required
- Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.
- Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KUS's policies/procedures.
- Solid working knowledge of personal computers with a high level of experience with window-based and MS Office environments.
- Excellent verbal and written communications skills.
Competencies
- Care for People
- Chase Excellence Every Day
- Dare to Push Boundaries
- Empower People to Act
- Move Further Together
Pay Range
$61,815.00 ~$82,796.00
Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.
Equal Employment Opportunities
KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas